Refund policy

Every shirt and hoodie is made for you. Mettle and Mercy shirts and hoodies are printed to order after you check out. Because each one is made just for you, we can't accept returns or exchanges for a change of mind or for choosing the wrong size or color. Please check the size chart on each product page before you order. Our tees are soft premium unisex tees with a retail fit that runs closer to the body than a boxy basic tee.

If something is wrong, we will make it right. We will send a free replacement or give you a refund if your order arrives with any of these problems:

  • A misprint, such as a faded, smudged, or flawed print
  • A print placed more than half an inch off, or printed in the wrong area
  • The wrong item, size, or color compared with what you ordered
  • A manufacturing defect, including sizing outside the size chart tolerance
  • Damage that happened during shipping

How to make a claim. Email us at team@mettleandmercy.com within 30 days of delivery. Please include:

  1. Your order number
  2. A short description of the problem
  3. A clear photo of the shirt or hoodie laid flat, in good light, with the whole design and the problem visible in one picture. For a print placement issue, please include a ruler or tape measure in the photo.

If more than one item in your order has the same problem, please also send one photo showing all of them together. You do not need to send the item back.

Orders that never arrive. If your order has not arrived by its estimated delivery date, email us with your order number within 30 days of that date so we can look into it and send a replacement or refund.

Address accuracy. Please double check your shipping address at checkout. We can't replace orders for free when they are sent to an incorrect or incomplete address entered at checkout. If you spot a mistake, email us right away. Once an order goes into production we may not be able to change or cancel it.

Refunds. Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show it.

Questions. Email team@mettleandmercy.com. Mettle and Mercy is a brand of Patriot Valor LLC, Idaho Falls, Idaho.