Terms of service

Last updated: November 3, 2026

Overview

Welcome to Mettle and Mercy. Mettle and Mercy is a brand of Patriot Valor LLC, of Idaho Falls, Idaho. The terms "we", "us" and "our" mean Patriot Valor LLC doing business as Mettle and Mercy. We run this store and website, including all related information, content, features, tools, products and services (the "Services").

The store is powered by Shopify, which lets us provide the Services to you.

By visiting, using or buying from the Services, you agree to these Terms of Service (the "Terms") and to the policies they mention, including our Refund Policy, Shipping Policy and Privacy Policy. If you do not agree, please do not use the Services.

We may update these Terms at any time by posting changes on this page. Using the Services after we post changes means you accept them.

Section 1. Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you have the consent of a parent or guardian who agrees to these Terms for you. Our Privacy Policy says the Services are not intended for children.

You may not use our products or the Services for any illegal or unauthorized purpose, or in a way that breaks any law where you live.

You may not send any worms, viruses or harmful code.

If you break any of these Terms, we may end your use of the Services right away.

Section 2. General Conditions

We may refuse service to anyone for any lawful reason at any time.

Your content, not including payment card details, may travel unencrypted across networks and may be changed to fit the technical needs of networks or devices. Payment card details are always encrypted when sent.

You may not copy, sell, resell or exploit any part of the Services, or any content on them, without our written permission.

Headings in these Terms are for convenience only and do not limit the Terms.

Section 3. Accuracy of Information

We work to keep the information on the Services correct, but we do not promise that everything is complete or current. Information on the site is for general use and you should not rely on it as the only basis for a decision. We may change site content at any time, and we are not required to update it.

Section 4. Changes to Prices and Services

Prices may change without notice. We may change, pause or stop any part of the Services at any time. We are not liable to you or anyone else for a price change, pause or end of the Services.

Section 5. Products

Printed apparel

Our tees and hoodies are printed to order after you check out. They are made and shipped by our print partner, Printify, and its production facilities in the United States.

Our tees are soft premium unisex tees with a retail fit that runs closer to the body than a boxy basic tee. Please check the size chart on each product page before you order.

We try to show product colors and prints as accurately as we can, but we cannot promise that your screen shows colors exactly.

Every design is reviewed before it goes in the shop.

Digital products

We also sell downloadable digital products. When you buy one, you get a personal, non transferable license to download and use it for your own personal, non commercial use, unless the product page says otherwise. You may not resell, share, copy for others, or redistribute a digital product. All rights not given to you stay with us.

How digital products are delivered: an instant download link shown after checkout and sent to the email used at purchase. If a link stops working, contact us and we will send a new one.

Refunds for digital products: because digital files cannot be returned, all sales are final once a file is downloaded. If a file is broken or not what was described, contact us and we will fix or replace it. Shirts, hoodies and other printed items that arrive misprinted or damaged will be replaced or refunded. See our Refund Policy.

Product limits

We may limit sales of any product to any person, region or jurisdiction. We may limit quantities. We may stop offering any product at any time. Any offer for a product is void where the law does not allow it.

No affiliation

Mettle and Mercy is not affiliated with or endorsed by any government agency or military branch.

Section 6. Orders, Billing and Account Information

We may refuse or cancel any order. We may limit or cancel quantities bought per person, per household or per order. These limits may include orders placed with the same account, the same payment card, or the same billing or shipping address. If we change or cancel an order, we will try to tell you using the email, billing address or phone number you gave at checkout.

You agree to give current, complete and accurate purchase and account information, and to keep it up to date, including your email address, payment details and shipping address.

Please double check your shipping address at checkout. We cannot replace orders for free when they are sent to an incorrect or incomplete address entered at checkout. If you spot a mistake, email us right away. Once an order goes into production we may not be able to change or cancel it.

Section 7. Shipping

These terms come from our Shipping Policy. If the two ever differ, the Shipping Policy controls.

Where we ship. We currently ship within the United States.
Production time. Each shirt or hoodie is printed after you order, usually within 2 to 5 business days. Business days do not include weekends or holidays.
Shipping time. After printing, your order ships straight from our print partner's facility in the United States. Delivery usually takes about 2 to 5 business days with Standard shipping, depending on your location. Orders to Alaska, Hawaii and Puerto Rico can take an extra 7 to 12 business days.
Total time. Most orders arrive in about 1 to 2 weeks from the day you order.
Tracking. You will get an email with a tracking number once your order ships.
Estimates only. All times are estimates, not guarantees. Busy holiday weeks and carrier delays can add a few days, so please order early for gifts.
Multiple items. Items in one order are usually shipped together, but they may sometimes arrive in separate packages.
Lost or late orders. If your order has not arrived by its estimated delivery date, email team@mettleandmercy.com with your order number within 30 days of that date, and we will send a replacement or refund.

Section 8. Returns, Replacements and Refunds

These terms come from our Refund Policy. If the two ever differ, the Refund Policy controls.

Because each shirt and hoodie is made just for you, we cannot accept returns or exchanges for a change of mind or for choosing the wrong size or color.

We will send a free replacement or give you a refund if your order arrives with any of these problems:

A misprint, such as a faded, smudged or flawed print
A print placed more than half an inch off, or printed in the wrong area
The wrong item, size or color compared with what you ordered
A manufacturing defect, including sizing outside the size chart tolerance
Damage that happened during shipping

To make a claim, email team@mettleandmercy.com within 30 days of delivery. Please include your order number, a short description of the problem, and a clear photo of the shirt or hoodie laid flat, in good light, with the whole design and the problem visible in one picture. For a print placement issue, please include a ruler or tape measure in the photo. If more than one item in your order has the same problem, please also send one photo showing all of them together. You do not need to send the item back.

Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show it.

Section 9. Optional Tools

We may give you access to third party tools that we do not monitor or control. You use them at your own risk, and they are provided as is with no warranty or endorsement from us. Your use of them is between you and the tool provider. New features or tools added to the Services are also covered by these Terms.

Section 10. Third Party Links

Some content, products and services on the Services may come from third parties. Links to third party websites are not under our control, and we are not responsible for their content, accuracy, products or practices. Please read a third party's policies before you deal with them. Some links may be affiliate links, which means we may earn a small commission at no extra cost to you.

Section 11. Your Comments, Reviews and Feedback

If you send us reviews, ideas, suggestions or other feedback, you agree we may use, edit, copy, publish and share them in any medium without paying you or keeping them confidential. We have no duty to respond to them.

We may, but do not have to, remove content we decide is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that breaks anyone's intellectual property or these Terms.

You agree that your comments will not break anyone's rights, including copyright, trademark, privacy or other personal rights, and will not contain unlawful or abusive material, viruses or malware. You may not use a false email address, pretend to be someone else, or mislead us about where a comment came from. You are responsible for your comments and their accuracy.

Section 12. Personal Information

Our Privacy Policy covers how we collect, use and share your personal information. If these Terms and the Privacy Policy differ about personal information, the Privacy Policy controls.

Section 13. Errors and Omissions

The Services may sometimes contain typing errors, mistakes or missing details about product descriptions, prices, promotions, offers, shipping charges, delivery times or availability. We may fix any error, update information, or cancel orders if information is wrong at any time without notice, including after you place your order. We are not required to update information except as the law requires.

Section 14. Prohibited Uses

Besides the other limits in these Terms, you may not use the Services or their content:

for any unlawful purpose
to ask others to do or join in any unlawful act
to break any law, rule or regulation
to infringe our intellectual property rights or anyone else's
to harass, abuse, insult, harm, defame, threaten or discriminate against anyone
to give false or misleading information
to upload or send viruses or other harmful code
to collect or track the personal information of others
to spam, phish, scrape, crawl or spider
for any obscene or immoral purpose
to interfere with or get around the security features of the Services or any related website

We may end your use of the Services for breaking any of these rules.

Section 15. Intellectual Property

The designs, slogans, artwork, text, graphics, logos and digital products on the Services belong to us or our licensors and are protected by law. You may not copy, reproduce or sell them without our written permission. Buying a shirt, hoodie or digital product does not give you any right to reproduce its design.

Section 16. Disclaimer of Warranties and Limitation of Liability

We do not promise that the Services will be uninterrupted, timely, secure or error free, or that results from using them will be accurate or reliable. We may remove the Services for any length of time or stop them without notice.

You use the Services at your own risk. Except as stated in our Refund Policy and Shipping Policy, the Services and all products are provided "as is" and "as available", with no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title or non infringement, to the extent the law allows.

To the fullest extent the law allows, Patriot Valor LLC and its owners, employees, agents, contractors, suppliers and service providers are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Services or any product bought through them. Our total liability for any claim about a product will not be more than the amount you paid for that product. Some states do not allow these limits, so they may not fully apply to you.

Section 17. Indemnification

You agree to defend, cover and hold harmless Patriot Valor LLC and its owners, employees, agents, contractors, suppliers and service providers from any claim or demand, including reasonable attorney fees, made by any third party because of your breach of these Terms or the documents they mention, or your breach of any law or the rights of a third party.

Section 18. Severability

If any part of these Terms is found unlawful, void or unenforceable, that part will still be enforced to the fullest extent the law allows, and the rest of the Terms will stay in effect.

Section 19. Termination

Your duties and our rights that arose before termination survive it. These Terms apply until either you or we end them. You may end them by telling us you no longer want to use the Services, or by no longer using our site. If we believe you have broken these Terms, we may end them at any time without notice, and you will still owe any amounts due up to that date.

Section 20. Entire Agreement

If we do not enforce a right in these Terms, we have not given it up. These Terms, together with any policies we post on the Services, are the whole agreement between you and us about the Services. They replace any earlier agreements or statements. Any unclear wording will not be read against the party who wrote it.

Section 21. Governing Law

These Terms and any separate agreements for the Services are governed by the laws of the State of Idaho, without regard to its conflict of law rules. Any dispute will be handled in the state courts located in Bonneville County, Idaho.

Section 22. Changes to These Terms

You can read the current version of these Terms on this page at any time. We may update, change or replace any part of them by posting updates on our website. It is your job to check this page from time to time. Continuing to use the Services after we post changes means you accept them.